Fintech · Product Designer
Fintech Payment Platform
Designed a multi-currency payment platform handling $2B+ in monthly transaction volume.
Challenge
The platform needed to support complex multi-currency settlements while maintaining a simple user experience for non-technical finance teams.
Approach
Worked closely with compliance and engineering teams to understand regulatory requirements and technical constraints before designing the user experience.
Solution
An intuitive payment workflow that abstracts complex currency conversion and settlement logic behind a clean interface.
Impact
25% increase in transaction completion rate and 30% reduction in manual reconciliation time.
Reflection
Fintech design requires deep collaboration with compliance. Every design decision had regulatory implications that needed to be addressed upfront.
Overview
The payment platform enables businesses to send and receive payments across 50+ currencies. The core challenge was making complex financial operations feel straightforward.
Challenge
Finance teams needed to manage multi-currency accounts, track settlement timelines, and reconcile transactions — all while adhering to regulatory requirements in multiple jurisdictions.
My Approach
I mapped the entire payment lifecycle from initiation to settlement, identifying pain points at each stage. This systems-level view revealed opportunities to consolidate steps and automate manual processes.
Solution
The platform uses a conversation-style flow for payment creation, progressive disclosure for advanced settings, and a unified dashboard for monitoring all transactions across currencies.
Impact
Transaction completion improved 25%, and the time finance teams spent on reconciliation dropped by nearly a third.